Terms & Conditions

Who we are

Services are provided by TOOLBOX AI (PTY) LTD, registration number 2026/668067/07, a South African company. Our public location is Mossel Bay, Western Cape, 6503, South Africa. Contact toolboxaisa@gmail.com or 061 069 2503 for service enquiries or to arrange delivery of formal notices.

Your order and service

Your accepted order or written quotation identifies the product, included users, billing period, price, applicable taxes and any setup or custom-development work. Review these details before paying. A workspace enquiry alone does not activate a subscription or authorise payment.

Custom projects have a separately agreed scope and delivery schedule. Estimates, demonstrations and automation opportunities are not guarantees of business savings or results.

Payments and renewals

Payment is due as stated in your accepted order or invoice. Any recurring charge requires your authorisation, with its amount and frequency disclosed before payment. Where offered, online payments are processed through PayFast; available methods appear at checkout. Do not send card details or banking passwords by email.

Monthly subscribers may cancel before their next renewal under our Cancellation Policy. Changes to prices or scope must be communicated before they apply; these policies do not authorise an undisclosed charge.

Account responsibilities

Provide accurate company and contact information, protect your sign-in codes, and give team members only the access they need. You must have authority to upload or process information about your customers and employees. Do not use our services for unlawful activity or attempt to access another company’s records.

Software access is a licence to use the agreed service, not a transfer of ownership of Toolbox AI software. Rights in custom deliverables are set out in the relevant written agreement. Review important outputs before using them for accounting, employment, legal or other consequential decisions.

Delivery, refunds and support

Our Digital Delivery Policy explains activation within 2–4 business days after confirmed payment and receipt of required company information. Our Refund and Cancellation Policies explain how to request assistance, refunds and cancellation.

Report access problems promptly to toolboxaisa@gmail.com with your company name and order reference. Do not include passwords, sign-in codes or unnecessary personal information. We do not promise uninterrupted service or specific business outcomes.

Your rights and disputes

South African law applies. Nothing in these policies excludes mandatory consumer rights, statutory cooling-off rights or remedies for defective or undelivered services. If a written order conflicts with a policy, mandatory law takes priority; no order may remove rights that cannot legally be waived.

Please contact us first to resolve a complaint. This does not limit your right to approach an applicable regulator, tribunal or court. Updated policies apply prospectively and do not retrospectively remove accrued rights. Keep a copy of your order, invoice and the policies applicable when you purchased.