Refund Policy

When to contact us

Contact us if you were charged twice, paid an incorrect amount, cannot access a paid service, or did not receive the agreed service. We refund confirmed duplicate or erroneous charges and payments for services we cannot deliver. Remedies for a partially delivered or defective service depend on the circumstances, the agreed scope and applicable law.

Subscriptions and change of mind

Cancelling a monthly subscription stops future renewals and normally leaves access available until the end of the paid period. Cancellation does not automatically create a refund for an already supplied period. Any statutory cooling-off, cancellation or other refund entitlement remains available; we do not operate an absolute “no refunds” policy.

For custom work, we review the agreed milestones, work delivered and any applicable consumer rights. We will explain any proposed deduction rather than treat all advance payments as automatically non-refundable.

Request a refund

Email toolboxaisa@gmail.com with your company name, invoice or order reference, payment date and reason for the request. You may also contact 061 069 2503 for help. Do not email full card details or sign-in codes.

We will review the request and communicate the outcome and applicable processing timeframe. Approved refunds are normally returned through the original payment method where supported. Bank or payment-provider processing can affect when the credit appears. Where the law prescribes a refund deadline, that deadline applies.

Consumer protections

This policy does not restrict remedies under applicable South African law, including rights relating to service quality, non-delivery and qualifying electronic transactions. If you disagree with our response, you may use the relevant independent dispute-resolution or regulatory channels.