Cancellation Policy

Cancel before your next renewal

Monthly customers may cancel before their next renewal by emailing toolboxaisa@gmail.com. Include your company name, account email and invoice or subscription reference. Ask us to confirm the cancellation in writing and contact 061 069 2503 if you need help.

A cancellation received before renewal stops subsequent subscription charges. Access remains available until the end of the period already paid for, unless you request earlier closure or another lawful restriction applies. A cancellation received after renewal is reviewed under our Refund Policy and applicable law.

Other billing periods and custom projects

For annual, fixed-term or custom services, consult the accepted quotation or order and contact us before the next charge or project milestone. Any lawful notice requirements, early-termination charges or refunds depend on that agreement and applicable law; mandatory cancellation rights remain unaffected.

Data and account closure

Arrange export of the records you need before access ends and contact support if you need assistance. Cancelling billing is not the same as asking us to erase all personal information. Deletion requests are handled under our Privacy Policy, including any lawful record-retention requirements.

Rights preserved

Nothing here removes statutory cooling-off or cancellation rights. If we cannot supply the agreed service, we will communicate with you and handle any refund due under the Refund Policy and applicable law.